For eight years, I've driven product success by operating as a strategic User Research partner and internal efficiency leader. I align research deeply with business outcomes by collaborating with cross-functional teams to craft targeted research plans that uncover concrete user needs. This approach doesn't just uncover actionable user insights—it pointedly defines how the product can best meet user and business needs. 

 

Crucially, I strive to improve internal efficiencies and elevate research quality by acting as a Research Operations leader: vetting vendors, documenting best practices for researchers and People Who Do Research (PwDRs), and developing new research offerings and AI guidance to ensure our team is operating at market-leading efficiency.